RETURN, REFUND, AND REPLACEMENT POLICY

TheSquishmas Effective date: 22/10/2026 Contact: Thesquishmas@gmail.com

1. Scope

This policy applies to non-personalized products sold worldwide. It explains when you can request a return, refund, or replacement.

2. 60-day return window 

You may request a return and refund within 60 days of delivery (as shown by carrier tracking) as long as all of the following are true:

• The advent calendar has not been opened: no compartment, seal, or wrapping has been opened or removed
• The item is unused, undamaged, and in the same condition as received
• The item is in its original packaging
• The return request is made within 60 days of delivery, and the item is received back by us in this condition

Opened advent calendars are not eligible for return, refund, or exchange for change of mind (for example, if you do not like the toys inside). This does not apply to items that arrive damaged, defective, or incorrect, which are handled under Section 7 of this policy.

3. How to request a return

Email Thesquishmas@gmail.com and include:

• Order number and full name
• The reason for the return (optional but helpful)
• Photos showing the item condition and original packaging (we may request these to confirm eligibility)

4. Return authorization required (do not ship without approval)

Returns are accepted only after written approval from us. Items sent back without authorization may be refused and returned to sender.

Return address (only if instructed by us): Zürcherstrasse 35 8174 Stadel (ZH) Switzerland

5. Return shipping costs

• If you are returning an item due to change of mind, you are responsible for return shipping costs, unless we explicitly state otherwise.
• If the return is due to damage, defect, or wrong item, we will cover reasonable return shipping or provide a label where available.

6. Refunds and deductions

If your return is approved and the item is received and inspected:

• We will refund the purchase price to the original payment method.
• Original shipping fees are not refundable unless the return is due to our error (wrong item) or a confirmed defect/damage, or where required by law.
• If the item is returned used, damaged, incomplete, or not in original packaging, the return may be rejected or the refund may be reduced where allowed by law.

7. Damaged, defective, or wrong item (replacement or refund)

If your item arrives damaged, defective, or you received the wrong item, stop using it immediately and contact us as soon as possible and within 90 days of delivery. A damaged or defective toy must never be given to a child while you wait for a replacement or refund. Provide:

• Order number and full name
• A brief description of the issue
• Clear photos (and video if helpful) showing: the issue, the packaging, and the shipping label

If approved, we will provide, at our discretion:

• A replacement at no cost, or
• A refund (full or partial depending on the issue).

8. Refund timing

If a refund is approved, it will be issued to the original payment method. Refunds are typically processed within 10 business days after approval (or after inspection if a return is required). Banks and card issuers may take additional time to post the refund.

9. Cancellations and address changes

• If you need to cancel or change your address, contact us as soon as possible.
• We cannot guarantee changes once an order has been processed or shipped.
• Customers are responsible for providing a correct shipping address. If an order is returned due to an address error provided by the customer, we may offer reshipment at the customer's cost. If you prefer a refund, it may be processed only after the item is returned to us, minus applicable shipping/handling fees where allowed.

10. International shipping, duties, and taxes

For international orders, customers are responsible for any customs duties, import taxes, brokerage fees, or local charges imposed by the destination country, unless we explicitly state otherwise at checkout.

11. Worldwide notice, mandatory consumer rights

Nothing in this policy limits or excludes any non-waivable statutory rights under applicable consumer protection laws. Where local law provides additional rights or specific remedies, those statutory rights will apply.

12. Contact

For any return, refund, or replacement request, contact: Thesquishmas@gmail.com